Help Center

The Regulations constitute the legal basis for the functioning and use of the Rakamakafon Website, accessible through rakamakafon.eu domain, and the rules for placing orders and getting quotes through it.

DEFINITIONS

1. Rakamakafon – conducting business activity under the name: Rakamakafon ltd. Bulgaria, Sofia, Neofit Rilski str. 40 BG207909035 Jane Vasilev
2. Price – the price of the Product or remuneration for the provision of Services.
3. Working days – Monday to Friday from 10 am to 7 pm, excluding public holidays in Bulgaria (GMT+2)
4. Customer – a person placing an Order through the Website, email, telephone and word of mouth.
5. Consumer – a customer making a legal transaction with an entrepreneur not directly related to their business activity.
6. Products – vinyl records, printed materials, slip mats, and other merchandise.
7. Regulations – these regulations along with the attachments.
8. Website – rakamakafon.eu website (along with other domains redirecting to the address rakamakafon.eu) run by Rakamakafon.
9. Services – services provided by Rakamakafon in connection with the implementation of Orders (e.g. designs and patterns including the preparation of moulds, pantones, verification of audio files and graphic files; correction of graphic files or other consumables necessary to make the Product).
10. Order – ordering Products or Services offered by Rakamakafon on the Website, email, telephone and word of mouth.

GENERAL PROVISIONS

1. All rights to the Website, its elements, including programming, graphic and other, Website name, Website domain are the sole property of Rakamakafon, and they can only be used in accordance with the Regulations and the provisions of generally applicable law.
2. The Customer undertakes to use the Website for its intended purpose only in a manner consistent with the law, principles of social coexistence, decency and the provisions of the Regulations.
3. Any activities that are not explicitly permitted by the Regulations or legal provisions, particularly those that would destabilize the Website, limit or block the access to the Website or its functions, are prohibited. It is forbidden to take other actions to the detriment of Rakamakafon or third parties, or to threaten their rights or interests.
4. Using the Website is only possible with the help of a device with Internet access, e.g. a computer, laptop.

PRICES

1. The prices of individual Products or Services are binding for Rakamakafon at the time of placing the Order.
2. 100% of the payment is due upfront when the order is confirmed, serial production doesn’t start before a test-pressing package is okayed from the customer.
3. The prices do not include the tax on goods and services (VAT) and are shown in euros.
4. The prices do not include the costs of delivery of the Products to the Customer. Delivery costs are provided after a shipping address is given.
5. In the event of currency fluctuations, fee increases, prices for materials, energy, etc., above 3% in total, the offers submitted will not be binding.
6. The obligation of Rakamakafon to perform the Order arises when Rakamakafon and the Customer sign the Order contract.
7. The Order Form submitted by the Customer should contain: name and surname / company of the Customer and data necessary to issue an invoice, along with type and quantity of Products or Services, specification of Products or Services, place of delivery of Products or Services, including the exact address and name of the person authorized to collect the Products, the date of delivery of the Products.
8. Rakamakafon remuneration will be calculated in accordance with the Rakamakafon offer sent to the Customer.
9. If Rakamakafon incurs additional costs in connection with the specifics of the Order, the Customer will cover these costs in full, regardless of the amount of remuneration set in the Rakamakafon offer.
10. The remuneration referred to in point 1 shall be payable within 5 days from the date of confirming receipt of the proforma invoice, unless the Parties agree otherwise.
11. In the case of partial deliveries, Rakamakafon is entitled to issue separate invoices for each partial delivery.
12. No customs fees or other financial charges imposed on the Products shall be included in the remuneration, in accordance with the law applicable to the Customer’s registered office.
13. The payment of remuneration is recognized upon crediting the amount due on the Rakamakafon bank account.
14. In the case of orders and order confirmations calculated in a currency other than EUR, Rakamakafon is entitled to indicate the amount in EUR on the invoice at the current exchange rate of that currency.
15. An increase in the exchange rate of at least 5% may result in a change in the amounts due for the remuneration due to Rakamakafon.
16. The amount indicated on the invoice is a net amount. VAT will be added to the amount in the appropriate amount applicable at the time of issuing the VAT invoice.
17. By accepting these Regulations, the Customer submits a request for an invoice for the Products / Services they order, instead of a fiscal receipt.
18. By accepting these Regulations, the Customer agrees to receive an e-invoice.
19. To dispute the invoice issued by Rakamakafon, the Customer shall prepare and present a written protest with justification to Rakamakafon within 3 days from receiving the invoice,
20. If the Customer fails to pay remuneration to Rakamakafon within the time limit referred to in paragraph 3 above, the Customer shall, without being reminded of the charge, be obliged to pay compensation in the amount of 15% of the amount indicated on the invoice, but not less than 40 EURO or its equivalent.
21. At the same time, the Customer will, without being reminded of the charge, be obliged to pay default interest amounting to twice the statutory interest rate calculated from the day following the due date.
22. Notwithstanding the foregoing, if the Customer fails to meet the agreed payment conditions, Rakamakafon shall be entitled to suspend or cancel all or some current or future deliveries, in part or in full.
23. In the event of a declaration of bankruptcy or in the event of the actual insolvency of the Customer, Rakamakafon is entitled to immediately and completely cancel all their Orders with the right to claim damages.

PLACING AN ORDER

1. Orders can be placed 24 hours a day, 7 days a week.
2. Orders are placed for selected Products or Services using the “Order” form or by telephone or email contact with Rakamakafon or/and its employees.
3. In a situation where the Customer provides incomplete or incorrect data preventing the execution of the Rakamakafon Order, Rakamakafon may ask the Customer to complete or verify the data.
4. Placing an Order means that the Customer submitted an offer to conclude an agreement regarding Rakamakafon performing of a specific Product or Service.
5. Immediately after placing the Order, Rakamakafon will confirm receipt of the order via e-mail, and assign a catalogue number in the format: RMF-XXX.
6. Rakamakafon reserves the right to refuse to process an Order if the materials sent to Rakamakafon include content or elements that violate generally applicable law or decency. The right of refusal referred to in the first sentence of this point may apply in particular to Orders that include content or symbols that promote hatred on a racial, religious or ethnic basis, ones that included content promoting discrimination on grounds of gender identity, sexual orientation and other discriminatory practices. Rakamakafon reserves the right to refuse such an Order at any time, without being obliged to provide an explanation.
7. In the event of refusal to process the Order as referred to in point 6 above, Rakamakafon shall inform the Customer of the refusal and will return the amount the Customer paid in connection with the Order immediately, but no later than within 21 days.
8. Acceptance of the Order by Rakamakafon is confirmed by e-mail.
9. Upon receiving the Order, a contract covering the subject of the Order is concluded between Rakamakafon and the Customer.
10. The Customer is required to provide the materials (graphic and audio) in a manner specified in a design and mastering template.
11. If the materials referred to in paragraph 10 above are incomplete or do not meet the requirements, the pressing process is suspended until correct materials are received - also in the event of sending incorrect files - the deadline is moved further.
12. Acceptance of the terms and conditions of the Order and payment for this Order is tantamount to approving the aforementioned terms and conditions and payment.
13. The Customer’s acceptance of the print preview sent to the e-mail address agreed with the Customer and their acceptance of the test pressing of a vinyl record is equivalent with the consent of the Customer to make the Product.
14. In the event of issues regarding the technical quality of the test pressing or a test print, the Parties shall agree on the discrepancies and new materials will be accepted within the agreed new period of no more than 21 Business Days. If the Customer does not accept the materials within the agreed deadline, this is tantamount to termination of the Order. However, in such a situation Rakamakafon retains the right to remuneration for the works carried out so far covered by the Order. Also, Rakamakafon is not responsible for the Customer’s personal preference for sound quality and therefore will not return the sum paid upfront by the Customer after a non-approval and liquidation of order occurs on their side.
15. Rakamakafon reserves the right to change the deadline for carrying out the Order if it is not able to complete it for reasons beyond its control - in particular - in the event of the Customer providing incorrectly prepared materials referred to in paragraph 11 above; in the event of customs misplacement of materials paramount to the order production; in the event of technical renewals and difficulties, important maintenance jobs and sudden climate differences; in the event of partners slackening the process of printing, mastering, galvanizing or shipping the materials needed for the Order production.
16. Rakamakafon has the right to change the number of pieces ordered, but these changes may not exceed 5% of the ordered quantity of goods.
17. The Customer agrees to leave 5 (in words: five) copies of the Products at the sole disposal of Rakamakafon (excluding the right to sell them).
18. The Customer agrees that the catalogue number RMF-XXX will be engraved on the runout of the record, if the customer refuses this to happen- Rakamakafon should be informed the time of order.

COPYRIGHT, VIOLATION OF THIRD-PARTY RIGHTS

1. The Customer ensures Rakamakafon that the conclusion of the Order does not violate the rights of third parties, which means that the Customer has proprietary copyrights or licenses regarding materials sent to Rakamakafon that are required by law in the specific fields of use that enable the performance of a Product or Service. In addition, the Customer ensures Rakamakafon that they have concluded relevant agreements with organisations operating in the field of protection of rights on intangible goods.
2. In the event of claims or allegations against Rakamakafon regarding infringement of third-party rights that are covered by the assurance referred to in paragraph 1 of this document, the Customer shall take at their own expense all means of defence of Rakamakafon against such claims or allegations and will cause Rakamakafon to be relieved from them. The Customer will then also cover all costs and losses incurred by Rakamakafon in connection with third party claims.
3. In addition, if, in connection with any Rakamakafon Orders, an organisation operating in the field of protection of intangible rights will notify Rakamakafon that the Customer infringes the rights of third parties, then Rakamakafon may suspend its obligation to produce and provide the Customer with Products covered by such third-party claims and will not be responsible for such act or omission.

LIABILITY AND COMPLAINT PROCEDURE

1. Rakamakafon is not obliged to provide ordered Products or Services without minor defects. By reading these terms and conditions, the Customers agrees that the order is finalized even if single minor defects are present (as opposed to serialized defects that appear consecutively).
2. The Customer is responsible for inspecting the Products supplied to him by Rakamakafon, in particular the Customer is obliged to check the quantity and quality of the Products ordered.
3. Complaints regarding apparent defects of the delivered Products will be reported by the Customer to Rakamakafon using the form (sent by registered mail or electronically, with the Customer’s signature), within 3 days from the date of receipt of the Products and before any of the Products delivered to the Customer were used.
4. All reservations regarding apparent defects occurring during delivery of the Products must be described on the waybill (or a “discrepancy (damage) report” can be made). In the absence of such annotation, all complaints in this respect will not be considered and accepted.
5. Complaints regarding hidden defects will be reported to Rakamakafon by registered mail or electronically with the Customer’s signature within 3 days from the day the defect is found, but not later than within 20 days from the date of delivery.
6. In the event of reports regarding the malfunction of Products, in particular phonographic materials (vinyl records), Rakamakafon will analyse the defective Products (after having been delivered to Rakamakafon). In the event of a dispute, technical inspection of these defective Products will be carried out at the headquarters of Rakamakafon.
7. In the event that deviations from the technical specification are found and recognized by Rakamakafon, the complaint will be accepted provided that the replicas/copies referred are free from visible mechanical defects.
8. The Customer has no right to lodge complaints about Products in such part or to the extent of the previously accepted quality standards presented to them, e.g. in the form of Product specifications or proofs, or visualizations (e.g. of prints on vinyl or printed materials) or in the event that they had accepted a test pressing.
9. If printing files or design files are sent by the Customer with defects - low-quality elements, damaged printing files, poor design - it’s not Rakamakafon’s responsibility to correct the design itself. Rakamakafon’s responsibility is resize for pre-print purposes only.
10. The Customer acknowledges that they are aware that the test pressings are products that only serve as means to assess sound quality and therefore cannot be a subject of complaint proceedings.
11. If the Customer submits a complaint, they will not be released in any way from the obligation to pay remuneration for the Products in question.
12. In the event that the complaint is deemed justified by Rakamakafon, the Customer will receive Products free of defects in accordance with the Order placed or receive a price discount, however, not exceeding 20% of the value of the Order.
13. The Customer will keep products affected by defects at the disposal of Rakamakafon until the decision on the complaint has been made. The Customer will provide Rakamakafon with a detailed written description of the products affected by the defects and/or submitted for inspection.
14. In the event that the quantity of Products affected by the defects does not exceed. 3% in case of an Order for 300 to 5,000 items or 5% in the issue of Order for more than 5,000 items, the Customer will not be entitled to submit a complaint.
15. In a situation where the Products delivered to the Customer by Rakamakafon had already been forwarded further by the Customer, or if they are changed or separated or are no longer in the possession of the Customer, any claims of the Customer in this respect will not be considered.
16. Rakamakafon does not guarantee and will under no circumstances be obliged to provide a guarantee that the delivered Products will be useful for the purpose for which the Customer intends to use them.
17. The responsibility of Rakamakafon for costs or damages incurred by the Customer caused by Rakamakafon will in any case be limited to an amount equal to the net remuneration indicated on the invoice.
18. Under no circumstances shall Rakamakafon be liable for any indirect damages, lost profits or damages caused by the Products.

PICK-UP/SHIPPING OF THE PRODUCTS

1. The Products ordered will be sent by Rakamakafon immediately, no later than within 25 Business Days from the date of confirmation of the Order and on condition that the Customer makes the payment for the Order, all the materials provided by the customer are correct, there are no required corrections, and shipping is agreed with Rakamakafon
2. Rakamakafon carries out deliveries of Products with the help of cooperating courier companies.
3. The Customer undertakes to collect Products on time.
4. Products will be delivered at the customer’s expense, and such a delivery will be carried out considering the appropriate method of shipment.
5. If the customer wishes to pick-up the product, this will be agreed at the time order and Rakamakafon will inform the customer when pick-is possible.
6. The delay in the delivery of Products exceeding 21 Business Days may me a basis for a claim for damages from Rakamakafon or termination of the contract at the expense of Rakamakafon only in case of wilful misconduct or gross negligence of Rakamakafon.
7. The risk of loss or damage of Products shall pass to the Customer upon reception of the products by the courier company. The obligation to insure Products for the time of transport rests with the Customer.
8. If the Customer unjustifiably refuses to collect the Products, such an act is tantamount to the correct delivery of the Products to the Customer.
9. If the Products are not collected by the Customer by the agreed delivery date, Rakamakafon shall be entitled to charge the Customer with transport costs.
10. In the event that the 60-day deadline for collection of the Products expires and these Products are not collected by the Customer, Rakamakafon shall have the right to destroy such Products at the expense and risk of the Customer and the Customer shall not be entitled to any claims in this respect.

WITHDRAWAL FROM THE ORDER

1. After the end of production, the Customer may not cancel the Order, in particular they don’t have a right to submit a withdrawal statement or cancel it by termination and/or may not unjustifiably refuse to accept Products.

FINAL PROVISIONS

1. Rakamakafon reserves the right to change the Regulations at any time without providing a reason. If the Regulations are amended, the changes will be announced by placing them on the Rakamakafon Website.
2. The law applicable to dispute settlement is the law of the Republic of Bulgaria. In matters not covered in the Regulations, the provisions of the Bulgarian civil law shall apply in particular.
3. All disputes arising between Rakamakafon and the Customer shall be submitted to a common court with jurisdiction over the location of the headquarters Rakamakafon
4. The Regulations shall enter into force as of December, 2025.